Returns & Exchange
Our 7 Day Promise
We want you to love your shoes. If something is not right, you have 7 days from the date of delivery to request an exchange.
What You Can Exchange
- Wrong size, the most common reason and completely fine
- Wrong item delivered
- Item arrived damaged or significantly different from its listing and condition grade
Conditions
To be eligible, the shoes must be:
- Unworn outdoors, with soles clean and unmarked
- Returned with the original box, laces, and any included accessories
- Accompanied by your order number
Try them on indoors, on carpet. Once a sole has been scuffed on the road we can no longer exchange the pair.
What We Cannot Accept
- Requests made more than 7 days after delivery
- Shoes worn outside or showing new wear
- Shoe care products, insoles, laces and socks, for hygiene reasons, unless faulty
- Items missing their original box or accessories
How to Request an Exchange
- WhatsApp +92 339 5017057 within 7 days of delivery with your order number and a photo of the shoes.
- We will confirm your request and arrange collection, or share a return address.
- Once we receive and inspect the pair, we dispatch your replacement.
Return Shipping
- If we made the mistake, whether a wrong item, a wrong size sent, or a fault we missed, we cover return shipping both ways.
- If you are exchanging for a different size or changed your mind, return shipping is Rs. 250, payable by you.
Refunds
Because much of our stock is one of a kind, we offer exchange or store credit rather than cash refunds. If your size is genuinely unavailable and nothing else appeals, contact us and we will find a fair resolution.
Faulty or Wrong Items
If your order arrives damaged, or does not match the condition grade it was sold under, message us within 48 hours with photos. We will replace it or refund it in full, including all shipping charges. This is on us, not you.